Terms & Conditions

Please be aware that by accessing and using this website , you accept these all terms and conditions below. 
If you do not agree these terms and conditions or any part of them, do not use this website.

Article 1: You must be at least 21 years of age to use this website. (Exception: 21 years of age is a general limitation. Every country has a different legal age for consumption of tobacco products. The buyer must be at or over the legal age in their country)

Article 2: The minimum amount of the shopping cart must be USD 100 per order.

Article 3: All orders are subject to confirmation by BestSellerCigars, BestSellerCigars reserves the right to cancel or refuse any order for any reason. Once the buyer places an order, an email related to acception of the order will be sent by system automatically but it should not be considered “confirmed” until we have verified with the warehouse that we still have the item(s) in stock. If BestSellerCigars has the item(s) at the time of purchase, we will send you a confirmation email but If we do not have the item(s) in stock, we will inform you.

Article 4: Cigars are checked and sealed for the shipping process. Shipping will be provided by international postal or courier services and takes between 10 and 20 business days to be delivered depending on your country and destination city (please see shipping and return for details). Delays are not under our control so we are not responsible for delays.

Article 5: Our aim is your satisfaction. In case you are not satisfied with your order, you should contact us within 2 days of receiving your order. Coloration of cigars or taste is not a reason for return. If you are not sure of what product you want to buy, contact us for advice or information before placing an order.

Article 6: In case of wrong or missing delivery, please contact us with your order number within 7 days. Goods must be returned undamaged, vacuum-sealed in their original packaging and by unit of packaging. Returns must be provided by international postal services otherwise the buyer bears the shipping costs. Please contact us for this situation.

Article 7: Tobacco related laws differ from one country to another. There are countries where importation of tobacco products or Cuban goods may be prohibited. By placing an order with BestSellerCigars.com, the buyer confirms that he/she knows the applicable laws pertaining to the purchase and importation of Cuban Cigars from abroad to his shipping address. As the buyer of the cigars from BestSellerCigars.com, the Buyer takes on full legal responsibility for bringing the cigars into his/her country.

Article 8: BestSellerCigars.com does not assume ANY RESPONSIBILITY for ANY DUTIES, TARIFFS, TAXES, CUSTOMS or BROKERAGE FEES, delayed shipments, seized packages or any further inconveniences caused by domestic customs offices. BestSellerCigars.com is not in a position to be fully aware of all regulations pertaining to customs offices all over the world hence assumes that each buyer is fully aware of the conditions and regulations applied by his/her domestic customs system. BestSellerCigars.com does not assume any responsibility if the package is seized by customs.

Article 9: Please be aware that we are just responsible for paying taxes in Canada.

Article 10: This agreement is governed in accordance with the laws of Canada. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Canada.

For any assistance, comments or recommendations, please contact us.
All messages must be written in English.